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Bruno Cointepas

Hospitality | L&D | Facilities & Workplaces | Operations & Project Management

Bruno Cointepas
56 years old
Contact
bruno@bruno-cointepas.com
Poortlaan 37, 2242GP Wassenaar, Netherlands
About Me
Born in Paris, France, Bruno built his reputation for strong customer focus, reliability and flawless delivery during the course of his 30+ years of global operational experience.

His expertise covers the fields of employee development, organizational change, operations and management consulting in the hospitality, oil & gas/energy and engineering industries, across the globe.

An alumnus of the world renowned Swiss Lausanne Hospitality Management School, Bruno held various Human Resources, large project management, operational, reorganization and Leadership roles for Fortune 100 and large multinationals.

Over a decade of working for Royal Dutch Shell, he became a recognized subject matter expert in the field of L&D operations, learning facilities and services design as well as the design and delivery of large corporate events.
His expertise lies as much with the “how” as the “what” in these areas.

Jeroen van der Veer, former CEO of Royal Dutch Shell describes Bruno as “an on the ball organizer and multi-tasker who combines Dutch efficiency and Latin charm”.
Education

International Hospitality Management Diploma

École Hoteliere de Lausanne

September 1984 to February 1989

HR Strategic Management

IMD - International Institute for Management Development

January 2004 to 2004

HR Strategic Management

RSM Erasmus University

January 2004 to 2004

Project Management

Ashridge Business School

January 2002 to 2002

LDP - Leadership Development Program

Center for Creative Leadership - CCL

January 2000 to 2000
Skills

Profile

  • A seasoned professional, HR generalist with global experience in adults/professionals’ education, Corporate L&D - Learning & Development and management consulting functions in hospitality, oil & gas/energy and engineering industries
  • Recognised as an authentic and loyal team player, focused on delivering value to customers • Respected for planning and organising skills, attention to detail and cost efficiency • Noted for listening skills, sensitivity to others and respect for how they feel
  • Renowned for a calm disposition, lending stability and a keen sense of humour

Key Strengths

  • Experienced in working with diverse teams and cultural environments. Working experience in Europe, Eastern Europe, Africa, the Middle-East, Southeast Asia, the US, central and south America
  • Proficient in Human Resources Management: a well rounded professional combining both professionals and operational education/development backgrounds
  • Extensive line management and coaching experience
  • Effective in building and maintaining relationships through an open and inclusive management style
  • Experienced in project, educational facilities design, start-up and operations management
  • Skilled at designing, planning and delivering large business and corporate events
  • Experienced with the delivery of Transformational, Leadership Education and Change Management principles and programmes

Specialities

  • Strategy Development
  • Conceptual Design
  • Learning Operations Management
  • Learning Facilities Design & Start-up
  • Business & Corporate Events Design & Delivery
  • Coaching & Mentoring
  • Experiential Learning Facilitation

Languages

  • English
  • French
  • Spanish
  • Dutch
Experience
  • If smart is not enough.

    Performance Buildings develop and implement digital solutions for automated building operation.
    We target office buildings, serviced offices and apartments, co-working spaces, meeting & conference rooms and hotels.

    We offer modular and tailor-made automation concepts based on our pb3 platform :
    . engaging co-working spaces
    . automated serviced offices
    . intelligent room-sharing solutions
    . flexible units of space for rent
    . attractive tenant mix ranging from 1–2 people, start-ups and SMBs to established enterprises
    . additional services at no extra costs powered by digital innovation

    One partner - One solution - Endless possibilities

    http://www.performancebuildings.ch
  • Providing external and objective advice, "best practices" and access to L&D - Learning & Development, Hospitality, Operations and Project Management expertise.

    Supporting strategy development, facilities & operations design and organizational change management.
  • Supporting professionals and organizations in improving the effectiveness of their learning delivery in line with their business objectives :

    • improve operations effectiveness
    • conceptualize, design, build and/or remodel Learning facilities
    • audit, design and set-up processes for effective L&D operations

    Co-creating learning processes always aiming at the development of individuals and their organization’s effectiveness and leadership.
  • Partnered with Lise Timmer to assist her professionalize and further develop her initial and proprietary Chefs' network concept.

    Developed an overall strategy, clear potential markets segments, acquisitions and services processes, a website framework and its texts, business terms and conditions, contracts and legal documents as well as communication, social media and operating strategies.
  • Partnered with Paul Rijfkogel, a former Shell Real Estate colleague, with the aim to leverage our respective skills sets to promote the Conceptual Design approach to project management: designing facilities and services through the eye of the end user.

    The aim was to assist organizations, project developers and architects with the design of effective concepts that enhanced both customers and employees’ positive experiences while minimizing both future operational burden and cost.
    Applying this approach right from the beginning of a project helps maximize return on investment; save on development time and cost and maximize turnover.

    Key projects :

    • Design of the new "The Hague Conference Centre New Babylon" and restaurant concepts - The Hague, The Netherlands

    • Redesign of the new "Park Paviljoen" Visitors Centre - Hoge Veluwe National Park, The Netherlands.
  • Managing Director - "Directeur Général", initially as an interim management role.
    Universo Bois was a B2B key player on the French market for (wooden) garden products with a turnover of circa € 20M per year.

    Initially hired to improve operations, develop & implement a new commercial strategy for the French market and to create stronger communication lines between the French operations and the Dutch mother company.

    Following the company owner's decision to stop its activities, I had to both operationally and legally close down the business in France.

Behavior Change Programme Optimization

Energy sector - Private consulting firm
April 2014 to May 2014
The Hague
Netherlands
  • A project for Castor & Partners, a private, Cyprus based, Leadership Development and Talent Management Consulting Firm which exclusively focused on the Middle East & Levant energy sector.

    Assisted with Saudi Aramco's "Leader Role Modeling Behavior" programme further potential roll-out and operationalization.
    Used my own network to refer professional coaches and assisted setting-up an internal operational model.

Training Operations & Services Audit

Compass Group
February 2014 to March 2014
Gamba
Gabon
  • Hired by the Compass Group - Eurest Support Services (ESS), Shell services provider in Gabon, to carry out an assessment of their Hospitality and Facility Management training operations and services in the greater Gamba area.

    Assessed ESS's Hospitality & Facility Management services training strategy for Shell Gabon and formulated recommendations on how both companies could jointly further structure and roll-out Training initiatives at short, medium and longer term.
  • Hired by Joe Hogan (CEO) and ABB's Excom to develop the concept and lead the project to design a new 10,000 m2 "Learning Factory" Corporate Learning Center concept at the Group's headquarters in Zurich, Switzerland.

    Starting from a blank sheet of paper, the project included the transformation of an old industrial factory from the 30's into a CHF 70M state of the art Learning Center and technology show-case facility.

Operations Audit

Antropia, Cultuur- en Congrescentrum
June 2011 to July 2011
Zeist
Netherlands
  • Hired to carry out a detailed audit of this congress center to detail and analyze the current operational processes in order to, at a later stage, introduce new operating procedures aiming towards a more effective and professional operation.

    Ran a full audit of the processes in place and also assessed the capability of the organization, per department, in line with a potential upgrading of the current operations as well as future broader plans for development, including the potential building of the Triodos Bank new headquarter on the center's ground.
  • The EP Learning & Leadership Development organization was in charge of building the capabilities required to deliver Shell's Upstream Business plan by providing effective learning opportunities for developing over 19’000 Shell E&P and JVs employees’ technical skills, globally (> $ 200 million yearly budget).

    Member of the Leadership Team and also focal point for the Asia region in close partnership with the dedicated regional Learning Manager

    Led a team of 35 events facilitators in charge of delivering over 625 business & technical Learning programmes per year as well as over 125 Business & Corporate events, globally

    Accountable for the utilization and operational effectiveness of the Shell EP Corporate Learning Center (capacity of 350 students/day) in Rijswijk (The Netherlands), including facilities related services, residential accommodation as well as maintenance and IT.

    Global Upstream Learning community expertise holder for learning delivery services, facilities design and operation; providing technical input and practical advice to JVs/regions in which 6 satellite learning centres were already operating or to be created.

    Engaged with and provided support for specific projects in JVs, external parties and National Oil Companies such as Kuwait Petroleum, Qatar Petroleum, Iraq Southern Oil Company, Petronas (Malaysia), Pertamina (Indonesia) and Sakhalin Energy Investment Company.
  • Global project to streamline the delivery of Learning Events Management services throughout RDS.
    Simplify, standardise and leverage investment made in global learning systems and HR Services Delivery Model; i.e. improve effectiveness & efficiency, reduce cost, deliver overall process improvement
  • Shell Learning was a newly created and global network of learning professionals providing non technical Leadership and Business Improvement programmes across the Shell Group.

    Member of the Leadership Team in charge of setting up and leading the global Learning Delivery Services structure and resources across 5 regional offices in the US, UK, The Netherlands, Malaysia and Australia.

    Direct line management responsibility for > 35 learning coordinators in The Netherlands and indirectly for all regional teams through their respective leaders

    Led the project to conceptualize, design, start-up and operate the new Corporate Learning Center and Residential Accommodation Building (a € 20 million project) at the Group Headquarters in The Hague, The Netherlands.
  • In charge to manage & facilitate the ITPS' Leadership Team (13 Senior Executives) regular face to face and virtual Team meetings.

    Rolled-out Change & Communication initiatives and designed & delivered global Learning Conferences.

    During this assignment, the Vice President in charge (who later became CIO of the Shell Group), asked me to coach him on his leadership behavior.
  • The LEAP Team was an internal dedicated change management outfit created by and reporting directly to the Committee of Managing Directors (CMD) to help accelerate the Shell Group transformation.

    Accountable for managing the operations and the P&L of the Shell Leadership Learning Center.

    Organized and delivered Shell Senior Management bi-yearly Leadership events (up to 400 attendees and budgets up to $ 8 million per event).

    Led the LEAP Learning Delivery Services Team of > 25 associates.

    Built internal capacity to deliver adventure-based experiential learning in collaboration with US based non-profit "PA - Project Adventure" organization.

Founder & Manager

HRotel - Hospitality HR Management Services
January 1994 to January 1998
Wassenaar
Netherlands
  • Selected, recruited and trained employees for new and existing hotels in Southeast Asia emerging markets (Malaysia, Indonesia, Vietnam, Philippines)

    Appointed Hospitality Trainer for Hong Kong based Century International Hotels (Brian Deeson's) in the South East Asia region.

    Designed and delivered development programmes for hotel chains and independent privately run properties in Central America and throughout the Southeast Asia region.

    Led and facilitated adventure based experiential learning activities at the “Outdoor Centre” in Nadrin (Belgium).

    Lectured at the International Hotel Management School of The Hague (The Netherlands).

Corporate Training Manager - "Exclusive Hotels of The World"

Forte Hotels Plc.
January 1993 to January 1994
Slough
United Kingdom
  • Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.

    Facilitated the introduction of the group’s global customer loyalty programme.
  • In charge of Disney's Senior US and EU Executives' expatriation & relocation during both pre- and post-opening phases of the Paris project.

    Regularly facilitated employees training and development programmes at the Disney University.
  • Member of the hotel's Executive Committee , in charge of managing the whole Human Resources function.

    Led > 450 employees and fully accountable for the HR (Personnel & Training) department's activities such as “Saudisation” programme, catering, staff housing, transport and employees welfare.

    The HR department received the “Hyatt E.A.M.E. Hotels - Best HR Operation" award in 1990.

    Supported and motivated employees throughout the distressing period of the 1990-1991 first Gulf-War when the US Army Command used our hotel as their military operations base and communications center.
Interests

Others

  • Cooking
  • Outdoors activities
  • Water-sports
  • Skiing
  • Rugby
  • Golf
  • Nordic Walking
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