Born in Paris, France, Bruno built his reputation for strong customer focus, reliability and flawless delivery during the course of his 30+ years of global operational experience.
His expertise covers the fields of employee development, organizational change, operations and management consulting in the hospitality, oil & gas/energy and engineering industries, across the globe.
An alumnus of the world renowned Swiss Lausanne Hospitality Management School, Bruno held various Human Resources, large project management, operational, reorganization and Leadership roles for Fortune 100 and large multinationals.
Over a decade of working for Royal Dutch Shell, he became a recognized subject matter expert in the field of L&D operations, learning facilities and services design as well as the design and delivery of large corporate events.
His expertise lies as much with the “how” as the “what” in these areas.
Jeroen van der Veer, former CEO of Royal Dutch Shell describes Bruno as “an on the ball organizer and multi-tasker who combines Dutch efficiency and Latin charm”.
As a highly experienced global L&D - Learning Operations professional, I provide consulting, design and project management interventions from my operational expertise in the Hospitality Industry as well as global learning organisations in the Oil & Gas and Technology sectors.
o Product development
o Customer experience
o Operations effectiveness
o Performance consulting
o Conceptual design
Performance Buildings develop and implement digital solutions for automated building operation.
We target office buildings, serviced offices and apartments, co-working spaces, meeting & conference rooms and hotels.
We offer modular and tailor-made automation concepts based on our pb3 platform :
. engaging co-working spaces
. automated serviced offices
. intelligent room-sharing solutions
. flexible units of space for rent
. attractive tenant mix ranging from 1–2 people, start-ups and SMBs to established enterprises
. additional services at no extra costs powered by digital innovation
One partner - One solution - Endless possibilities
Partnered with Lise Timmer to assist her professionalize and further develop her initial and proprietary Chefs' network concept.
Developed an overall strategy, clear potential markets segments, acquisitions and services processes, a website framework and its texts, business terms and conditions, contracts and legal documents as well as communication, social media and operating strategies.
Partnered with Paul Rijfkogel, a former Shell Real Estate colleague, with the aim to leverage our respective skills sets to promote the Conceptual Design approach to project management: designing facilities and services through the eye of the end user.
The aim was to assist organizations, project developers and architects with the design of effective concepts that enhanced both customers and employees’ positive experiences while minimizing both future operational burden and cost.
Applying this approach right from the beginning of a project helps maximize return on investment; save on development time and cost and maximize turnover.
Key projects :
• Design of the new "The Hague Conference Centre New Babylon" and restaurant concepts - The Hague, The Netherlands
• Redesign of the new "Park Paviljoen" Visitors Centre - Hoge Veluwe National Park, The Netherlands.
Managing Director - "Directeur Général", initially as an interim management role.
Universo Bois was a B2B key player on the French market for (wooden) garden products with a turnover of circa € 20M per year.
Initially hired to improve operations, develop & implement a new commercial strategy for the French market and to create stronger communication lines between the French operations and the Dutch mother company.
Following the company owner's decision to stop its activities, I had to both operationally and legally close down the business in France.
A project for Castor & Partners, a private, Cyprus based, Leadership Development and Talent Management Consulting Firm which exclusively focused on the Middle East & Levant energy sector.
Assisted with the Saudi Aramco's "Leader Role Modeling Behavior" programme further potential roll-out and operationalization.
Used my own network to refer professional coaches and assisted setting-up an internal operational model.
Hired by the Compass Group - Eurest Support Services (ESS), Shell services provider in Gabon, to carry out an assessment of their Hospitality and Facility Management training operations and services in the greater Gamba area.
Assessed ESS's Hospitality & Facility Management services training strategy for Shell Gabon and formulated recommendations on how both companies could jointly further structure and roll-out Training initiatives at short, medium and longer term.
Hired by Joe Hogan (CEO) and ABB's Excom to develop the concept and lead the project to design a new 10,000 m2 "Learning Factory" Corporate Learning Center concept at the Group's headquarters in Zurich, Switzerland.
Starting from a blank sheet of paper, the project included the transformation of an old industrial factory from the 30's into a CHF 70M state of the art Learning Center and technology show-case facility.
Hired to carry out a detailed audit of this congress center to detail and analyze the current operational processes in order to, at a later stage, introduce new operating procedures aiming towards a more effective and professional operation.
Ran a full audit of the processes in place and also assessed the capability of the organization, per department, in line with a potential upgrading of the current operations as well as future broader plans for development, including the potential building of the Triodos Bank new headquarter on the center's ground.
The EP Learning & Leadership Development organization was in charge of building the capabilities required to deliver Shell's Upstream Business plan by providing effective learning opportunities for developing over 19’000 Shell E&P and JVs employees’ technical skills, globally (> $ 200 million yearly budget).
Member of the Leadership Team and also focal point for the Asia region in close partnership with the dedicated regional Learning Manager
Led a team of 35 events facilitators in charge of delivering over 625 business & technical Learning programmes per year as well as over 125 Business & Corporate events, globally
Accountable for the utilization and operational effectiveness of the Shell EP Corporate Learning Center (capacity of 350 students/day) in Rijswijk (The Netherlands), including facilities related services, residential accommodation as well as maintenance and IT.
Global Upstream Learning community expertise holder for learning delivery services, facilities design and operation; providing technical input and practical advice to JVs/regions in which 6 satellite learning centres were already operating or to be created.
Engaged with and provided support for specific projects in JVs, external parties and National Oil Companies such as Kuwait Petroleum, Qatar Petroleum, Iraq Southern Oil Company, Petronas (Malaysia), Pertamina (Indonesia) and Sakhalin Energy Investment Company.
Global project to streamline the delivery of Learning Events Management services throughout RDS.
Simplify, standardise and leverage investment made in global learning systems and HR Services Delivery Model; i.e. improve effectiveness & efficiency, reduce cost, deliver overall process improvement
Shell Learning was a newly created and global network of learning professionals providing non technical Leadership and Business Improvement programmes across the Shell Group.
Member of the Leadership Team in charge of setting up and leading the global Learning Delivery Services structure and resources across 5 regional offices in the US, UK, The Netherlands, Malaysia and Australia.
Direct line management responsibility for > 35 learning coordinators in The Netherlands and indirectly for all regional teams through their respective leaders
Led the project to conceptualize, design, start-up and operate the new Corporate Learning Center and Residential Accommodation Building (a € 20 million project) at the Group Headquarters in The Hague, The Netherlands.
A seasoned professional, HR generalist with global experience in adults/professionals’ education, Corporate L&D - Learning & Development and management consulting functions in hospitality, oil & gas/energy and engineering industries
Recognised as an authentic and loyal team player, focused on delivering value to customers • Respected for planning and organising skills, attention to detail and cost efficiency • Noted for listening skills, sensitivity to others and respect for how they feel
Renowned for a calm disposition, lending stability and a keen sense of humour