Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now


Bruno Cointepas

CX - Operations Management Professional

Bruno Cointepas
59 years old
Professional Status
About Me
Born in Paris, France, I built my reputation for strong customer focus, reliability, and flawless delivery during the course of my 35+ years professional career.

My expertise covers the fields of employee development, organizational change, operations and management consulting in the hospitality, oil & gas/energy, and engineering industries, across the globe.

An alumnus of the world's best Hospitality Business School, EHL in Switzerland, I held various Human Resources, large project management, operational, reorganization and Leadership roles for Fortune 100 and large multinational companies.

Over a decade of working for Royal Dutch Shell, I became a recognized subject matter expert in the field of Learning & Development -L&D- operations, learning facilities and services design as well as the design and delivery of large corporate events.
My expertise lies as much with the “how” as the “what” in these areas.
Jeroen van der Veer, former CEO of Royal Dutch Shell describes me as “an on the ball organizer and multi-tasker who combines Dutch efficiency and Latin charm”.

As an independent consultant, I take on projects where I leverage my international management expertise to increase operations' effectiveness and thus boost business performance while enhancing customers' experience.
  • The EP Learning & Leadership Development organization was in charge of building the capabilities required to deliver Shell's Upstream Business plan by providing effective learning opportunities for developing over 19’000 Shell E&P and JVs employees’ technical skills, globally (> $ 200 million yearly budget).

    Member of the Leadership Team and also focal point for the Asia region in close partnership with the dedicated regional Learning Manager

    Led a team of 35 events facilitators in charge of delivering over 625 business & technical Learning programmes per year as well as over 125 Business & Corporate events, globally

    Accountable for the utilization and operational effectiveness of the Shell EP Corporate Learning Center (capacity of 350 students/day) in Rijswijk (The Netherlands), including facilities related services, residential accommodation as well as maintenance and IT.

    Global Upstream Learning community expertise holder for learning delivery services, facilities design and operation; providing technical input and practical advice to JVs/regions in which 6 satellite learning centres were already operating or to be created.

    Engaged with and provided support for specific projects in JVs, external parties and National Oil Companies such as Kuwait Petroleum, Qatar Petroleum, Iraq Southern Oil Company, Petronas (Malaysia), Pertamina (Indonesia) and Sakhalin Energy Investment Company.