I personally believe that good customer experience leaves people feeling heard and appreciated. It minimizes friction, maximizes efficiency, maintains a human element and it has a tangible impact that can be financially measured.
This is why I leverage both my global Operations Management and Hospitality expertise to help clients conceptualize, design, build, and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
Hired by Joe Hogan (CEO) and ABB's Executive Commitee to develop the concept and lead the project to design a new >10,000 m2 "Learning Factory" Corporate Learning Center concept at the Group's headquarters in Zurich, Switzerland.
Starting from a blank sheet of paper, the project included the transformation of an old industrial factory from the 30's into a CHF 70M state of the art Learning facility and technology show-case facility.
