Harnessing a robust foundation in global Hospitality and L&D Operations Management, I drive client success through conceptualizing and delivering exceptional customer experiences. My approach consistently leads to the creation of sustainable, user-centric solutions that resonate on an international scale.
With a focus on organizational effectiveness and a strategic mindset, my contributions have spanned from delivering business and learning events to facilities design that exceed expectations. At the core, my work revolves around elevating customer satisfaction and achieving operational excellence.
Hired by Joe Hogan (CEO) and ABB's Executive Commitee to develop the concept and lead the project to design a new >10,000 m2 "Learning Factory" Corporate Learning Center concept at the Group's headquarters in Zurich, Switzerland.
Starting from a blank sheet of paper, the project included the transformation of an old industrial factory from the 30's into a CHF 70M state of the art Learning facility and technology show-case facility.
