With extensive global expertise in L&D Operations Management and a foundation built on Hospitality values, I deliver a unique, 360 degrees end user-centric approach to any project. My background and experience has equipped me with profound insights into cultural expectations and high service standards, which I leverage to help design seamless and impactful customer experiences. I aim to design, create and enhance meaningful, customer-focused solutions that cultivate lasting business return.
Hired by Joe Hogan (CEO) and ABB's Executive Commitee to develop the concept and lead the project to design a new >10,000 m2 "Learning Factory" Corporate Learning Center concept at the Group's headquarters in Zurich, Switzerland.
Starting from a blank sheet of paper, the project included the transformation of an old industrial factory from the 30's into a CHF 70M state of the art Learning facility and technology show-case facility.
