Bruno Cointepas
CX - Operations Management Professional
59 years old
Professional Status
Entrepreneur
Available
About Me
Born in Paris, France, I built my reputation for strong customer focus, reliability, and flawless delivery during the course of my 35+ years professional career.
My expertise covers the fields of employee development, organizational change, operations and management consulting in the hospitality, oil & gas/energy, and engineering industries, across the globe.
An alumnus of the world's best Hospitality Business School, EHL in Switzerland, I held various Human Resources, large project management, operational, reorganization and Leadership roles for Fortune 100 and large multinational companies.
Over a decade of working for Royal Dutch Shell, I became a recognized subject matter expert in the field of Learning & Development -L&D- operations, learning facilities and services design as well as the design and delivery of large corporate events.
My expertise lies as much with the “how” as the “what” in these areas.
Jeroen van der Veer, former CEO of Royal Dutch Shell describes me as “an on the ball organizer and multi-tasker who combines Dutch efficiency and Latin charm”.
As an independent consultant, I take on projects where I leverage my international management expertise to increase operations' effectiveness and thus boost business performance while enhancing customers' experience.
My expertise covers the fields of employee development, organizational change, operations and management consulting in the hospitality, oil & gas/energy, and engineering industries, across the globe.
An alumnus of the world's best Hospitality Business School, EHL in Switzerland, I held various Human Resources, large project management, operational, reorganization and Leadership roles for Fortune 100 and large multinational companies.
Over a decade of working for Royal Dutch Shell, I became a recognized subject matter expert in the field of Learning & Development -L&D- operations, learning facilities and services design as well as the design and delivery of large corporate events.
My expertise lies as much with the “how” as the “what” in these areas.
Jeroen van der Veer, former CEO of Royal Dutch Shell describes me as “an on the ball organizer and multi-tasker who combines Dutch efficiency and Latin charm”.
As an independent consultant, I take on projects where I leverage my international management expertise to increase operations' effectiveness and thus boost business performance while enhancing customers' experience.
Operations Audit
Antropia, Cultuur- en Congrescentrum
June 2011
to July 2011
Zeist
Netherlands
- Hired to carry out a detailed audit of this congress center to detail and analyze the current operational processes in order to, at a later stage, introduce new operating procedures aiming towards a more effective and professional operation.
Ran a full audit of the processes in place and also assessed the capability of the organization, per department, in line with a potential upgrading of the current operations as well as future broader plans for development, including the potential building of the Triodos Bank new headquarter on the center's ground.