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Bruno Cointepas

Hospitality | L&D Operations Management | User Experience

61 years old
Professional Status
Entrepreneur
Available
About Me
With over 35 years of professional experience in various industries and geographies, I am a global Operations Management Professional with a passion for user experience and customer satisfaction. I have successfully delivered large-scale projects for Fortune 100 and multinational companies, enhancing both their operational effectiveness and user experience.

I leverage my global Operations Management expertise to help companies conceptualize, design, build, and operate fit-for-purpose and sustainable facilities offering matching products and services.
As a EHL - Lausanne Hospitality Business School Alumnus and a former HR and projects leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of Operations Management.
I am a lifelong learner and a proud holder of several executive education credentials from prestigious institutions.

Operations Audit

Antropia, Cultuur- en Congrescentrum
June 2011 to July 2011
Zeist
Netherlands
  • Hired to carry out a detailed audit of this congress center to detail and analyze the current operational processes in order to, at a later stage, introduce new operating procedures aiming towards a more effective and professional operation.

    Ran a full audit of the processes in place and also assessed the capability of the organization, per department, in line with a potential upgrading of the current operations as well as future broader plans for development, including the potential building of the Triodos Bank new headquarter on the center's ground.