Harnessing a robust foundation in global Hospitality and L&D Operations Management, I drive client success through conceptualizing and delivering exceptional customer experiences. My approach consistently leads to the creation of sustainable, user-centric solutions that resonate on an international scale.
With a focus on organizational effectiveness and a strategic mindset, my contributions have spanned from delivering business and learning events to facilities design that exceed expectations. At the core, my work revolves around elevating customer satisfaction and achieving operational excellence.
Hired to carry out a detailed audit of this congress center to detail and analyze the current operational processes in order to, at a later stage, introduce new operating procedures aiming towards a more effective and professional operation.
Ran a full audit of the processes in place and also assessed the capability of the organization, per department, in line with a potential upgrading of the current operations as well as future broader plans for development, including the potential building of the Triodos Bank new headquarter on the center's ground.