With extensive global expertise in L&D Operations Management and a foundation built on Hospitality values, I deliver a unique, 360 degrees end user-centric approach to any project. My background and experience has equipped me with profound insights into cultural expectations and high service standards, which I leverage to help design seamless and impactful customer experiences. I aim to design, create and enhance meaningful, customer-focused solutions that cultivate lasting business return.
Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.
Facilitated the introduction of the group’s global customer loyalty programme.
