I personally believe that good customer experience leaves people feeling heard and appreciated. It minimizes friction, maximizes efficiency, maintains a human element and it has a tangible impact that can be financially measured.
This is why I leverage both my global Operations Management and Hospitality expertise to help clients conceptualize, design, build, and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.
Facilitated the introduction of the group’s global customer loyalty programme.