At the heart of my approach is a commitment to conceptualizing and delivering user-centric experiences that resonate across cultures and borders and consistently delivered products and services that elevate customer satisfaction and drive operational excellence.
Combining organizational effectiveness with a strategic mindset, I leverage both my global L&D Operations Management and Hospitality expertise to help clients conceptualize, design, build, renovate and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.
Facilitated the introduction of the group’s global customer loyalty programme.
