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Bruno Cointepas

Global L&D Operations Management Consultant | Learning Facilities Design & CX

60 years old
Professional Status
About Me
I aim to share my global management skills and customer focus to boost employees development and business performance.

With over 35 years of professional experience in various industries and geographies, I am a seasoned L&D Operations Management consultant. I help clients design, build, manage, and optimize their learning facilities, products, and services, enhancing their operational effectiveness and customer experience.

As an EHL - Lausanne Hospitality Business School - alumnus and a former HR and project leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of L&D operations.
I have successfully delivered large-scale corporate events, learning centers, and behavior change programs for Fortune 100 and multinational companies.
  • Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.

    Facilitated the introduction of the group’s global customer loyalty programme.