Born in Paris, France, I built my reputation for strong customer focus, reliability, and flawless delivery during the course of my 35+ years professional career.
My expertise covers the fields of employee development, organizational change, operations and management consulting in the hospitality, oil & gas/energy, and engineering industries, across the globe.
An alumnus of the world's best Hospitality Business School, EHL in Switzerland, I held various Human Resources, large project management, operational, reorganization and Leadership roles for Fortune 100 and large multinational companies.
Over a decade of working for Royal Dutch Shell, I became a recognized subject matter expert in the field of Learning & Development -L&D- operations, learning facilities and services design as well as the design and delivery of large corporate events. My expertise lies as much with the “how” as the “what” in these areas. Jeroen van der Veer, former CEO of Royal Dutch Shell describes me as “an on the ball organizer and multi-tasker who combines Dutch efficiency and Latin charm”.
As an independent consultant, I take on projects where I leverage my international management expertise to increase operations' effectiveness and thus boost business performance while enhancing customers' experience.
Tasked with the (re)centralization of employees’ training and development programmes for Forte’s luxury “Exclusive Hotels by Forte” portfolio - 13 properties in 9 different countries.
Facilitated the introduction of the group’s global customer loyalty programme.
