At the heart of my approach is a commitment to conceptualizing and delivering user-centric experiences that resonate across cultures and borders and consistently delivered products and services that elevate customer satisfaction and drive operational excellence.
Combining organizational effectiveness with a strategic mindset, I leverage both my global L&D Operations Management and Hospitality expertise to help clients conceptualize, design, build, renovate and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
Managing Director - "Directeur Général", initially as an interim management role. Universo Bois was a B2B key player on the French market for (wooden) garden products with a turnover of circa € 20M per year.
Initially hired to improve operations, develop & implement a new commercial strategy for the French market and to create stronger communication lines between the French operations and the Dutch mother company.
Following the company owner's decision to stop its activities, I had to both operationally and legally close down the business in France.
