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Bruno Cointepas

Hospitality | Operations Management | Customer Experience

60 years old
Professional Status
Entrepreneur
Available
About Me
I aim to share my global management expertise and customer focus to boost employees development and business performance.

With over 35 years of professional experience in various industries and geographies, I am a seasoned Operations Management professional.
I help my clients conceptualise, design, build, operate , and optimise their facilities, products, and services, enhancing both their operational effectiveness and customer experience.

As an EHL - Lausanne Hospitality Business School - alumnus and former HR and projects leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of operations.
I have successfully delivered large-scale projects for Fortune 100 and multinational companies.
  • Managing Director - "Directeur Général", initially as an interim management role.
    Universo Bois was a B2B key player on the French market for (wooden) garden products with a turnover of circa € 20M per year.

    Initially hired to improve operations, develop & implement a new commercial strategy for the French market and to create stronger communication lines between the French operations and the Dutch mother company.

    Following the company owner's decision to stop its activities, I had to both operationally and legally close down the business in France.