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Bruno Cointepas

Hospitality | L&D Operations Management | User Experience

60 years old
Professional Status
About Me
With over 35 years of professional experience in various industries and geographies, I am a global Operations Management professional with a passion for user experience and customer satisfaction. I have successfully delivered large-scale projects for Fortune 100 and multinational companies, enhancing both their operational effectiveness and user experience.

I leverage my global Operations Management expertise to help companies conceptualize, design, build, and operate fit-for-purpose and sustainable facilities offering matching products and services.
As a EHL - Lausanne Hospitality Business School alumnus and a former HR and projects leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of Operations Management.
I am a lifelong learner and a proud holder of several executive education credentials from prestigious institutions.
  • The LEAP Team was an internal dedicated change management outfit created by and reporting directly to the Committee of Managing Directors (CMD) to help accelerate the Shell Group transformation.

    Accountable for managing the operations and the P&L of the Shell Leadership Learning Center.

    Organized and delivered Shell Senior Management bi-yearly Leadership events (up to 400 attendees and budgets up to $ 8 million per event).

    Led the LEAP Learning Delivery Services Team of > 25 associates.

    Built internal capacity to deliver adventure-based experiential learning in collaboration with US based non-profit "PA - Project Adventure" organization.