I personally believe that good customer experience leaves people feeling heard and appreciated. It minimizes friction, maximizes efficiency, maintains a human element and it has a tangible impact that can be financially measured.
This is why I leverage both my global Operations Management and Hospitality expertise to help clients conceptualize, design, build, and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
Partnered with a former Shell Real Estate colleague to leverage our respective skills sets and promote the "Conceptual Design" approach to project management: designing facilities and services through the eye of the end user.
Assisting organizations, project developers and architects with the design of effective concepts that enhanced both customers and employees’ positive experiences while minimizing both future operational burden and cost. Applying this approach right from the beginning of projects helped maximize return on investment; save on development time and cost and maximize turnover.
Key projects :
• Design of the new "The Hague Conference Centre New Babylon" and restaurant concepts - The Hague, The Netherlands
• Redesign of the new "Park Paviljoen" Visitors Centre - Hoge Veluwe National Park, The Netherlands.
