Harnessing a robust foundation in global Hospitality and L&D Operations Management, I drive client success through conceptualizing and delivering exceptional customer experiences. My approach consistently leads to the creation of sustainable, user-centric solutions that resonate on an international scale.
With a focus on organizational effectiveness and a strategic mindset, my contributions have spanned from delivering business and learning events to facilities design that exceed expectations. At the core, my work revolves around elevating customer satisfaction and achieving operational excellence.
Partnered with a former Shell Real Estate colleague to leverage our respective skills sets and promote the "Conceptual Design" approach to project management: designing facilities and services through the eye of the end user.
Assisting organizations, project developers and architects with the design of effective concepts that enhanced both customers and employees’ positive experiences while minimizing both future operational burden and cost. Applying this approach right from the beginning of projects helped maximize return on investment; save on development time and cost and maximize turnover.
Key projects :
• Design of the new "The Hague Conference Centre New Babylon" and restaurant concepts - The Hague, The Netherlands
• Redesign of the new "Park Paviljoen" Visitors Centre - Hoge Veluwe National Park, The Netherlands.
