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Bruno Cointepas

CX & Operations Management Professional

Bruno Cointepas
60 years old
Professional Status
About Me
Born in Paris, France, I built my reputation for strong customer focus, reliability, and flawless delivery during the course of my 35+ years professional career.

My expertise covers the fields of employee development, organizational change, operations and management consulting in the hospitality, oil & gas/energy, and engineering industries, across the globe.

An alumnus of the world's best Hospitality Business School, EHL in Switzerland, I held various Human Resources, large project management, operational, reorganization and Leadership roles for Fortune 100 and large multinational companies.

Over a decade of working for Royal Dutch Shell, I became a recognized subject matter expert in the field of Learning & Development -L&D- operations, learning facilities and services design as well as the design and delivery of large corporate events.
My expertise lies as much with the “how” as the “what” in these areas.
Jeroen van der Veer, former CEO of Royal Dutch Shell describes me as “an on the ball organizer and multi-tasker who combines Dutch efficiency and Latin charm”.

As an independent consultant, I take on projects where I leverage my international management expertise to increase operations' effectiveness and thus boost business performance while enhancing customers' experience.
  • Partnered with a former Shell Real Estate colleague to leverage our respective skills sets and promote the "Conceptual Design" approach to project management: designing facilities and services through the eye of the end user.

    Assisting organizations, project developers and architects with the design of effective concepts that enhanced both customers and employees’ positive experiences while minimizing both future operational burden and cost.
    Applying this approach right from the beginning of projects helped maximize return on investment; save on development time and cost and maximize turnover.

    Key projects :

    • Design of the new "The Hague Conference Centre New Babylon" and restaurant concepts - The Hague, The Netherlands

    • Redesign of the new "Park Paviljoen" Visitors Centre - Hoge Veluwe National Park, The Netherlands.