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Bruno Cointepas

Hospitality | L&D Operations Management | User Experience

61 years old
Professional Status
About Me
With over 35 years of professional experience in various industries and geographies, I am a global Operations Management professional with a passion for user experience and customer satisfaction. I have successfully delivered large-scale projects for Fortune 100 and multinational companies, enhancing both their operational effectiveness and user experience.

I leverage my global Operations Management expertise to help companies conceptualize, design, build, and operate fit-for-purpose and sustainable facilities offering matching products and services.
As a EHL - Lausanne Hospitality Business School alumnus and a former HR and projects leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of Operations Management.
I am a lifelong learner and a proud holder of several executive education credentials from prestigious institutions.
  • Partnered with a former Shell Real Estate colleague to leverage our respective skills sets and promote the "Conceptual Design" approach to project management: designing facilities and services through the eye of the end user.

    Assisting organizations, project developers and architects with the design of effective concepts that enhanced both customers and employees’ positive experiences while minimizing both future operational burden and cost.
    Applying this approach right from the beginning of projects helped maximize return on investment; save on development time and cost and maximize turnover.

    Key projects :

    • Design of the new "The Hague Conference Centre New Babylon" and restaurant concepts - The Hague, The Netherlands

    • Redesign of the new "Park Paviljoen" Visitors Centre - Hoge Veluwe National Park, The Netherlands.