I personally believe that good customer experience leaves people feeling heard and appreciated. It minimizes friction, maximizes efficiency, maintains a human element and it has a tangible impact that can be financially measured.
This is why I leverage both my global Operations Management and Hospitality expertise to help clients conceptualize, design, build, and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
Selected, recruited and trained employees for new and existing hotels in Southeast Asia emerging markets (Malaysia, Indonesia, Vietnam, Philippines)
Appointed Hospitality Trainer for Hong Kong based Century International Hotels (Brian Deeson's) in the South East Asia region.
Designed and delivered development programmes for hotel chains and independent privately run properties in Central America and throughout the Southeast Asia region.
Led and facilitated adventure based experiential learning activities at the “Outdoor Centre” in Nadrin (Belgium).
Lectured at the International Hotel Management School of The Hague (The Netherlands).
