With extensive global expertise in Operations Management, L&D and a foundation built on Hospitality values, I am able to deliver a unique, 360 degrees end user-centric approach to any project.
My background and experience has equipped me with profound insights into cultural expectations and high service standards, which help design seamless and impactful customer experiences.
Carefully designed, created and enhanced meaningful customer-focused solutions always cultivate lasting business return.
Selected, recruited and trained employees for new and existing hotels in Southeast Asia emerging markets (Malaysia, Indonesia, Vietnam, Philippines)
Appointed Hospitality Trainer for Hong Kong based Century International Hotels (Brian Deeson's) in the South East Asia region.
Designed and delivered development programmes for hotel chains and independent privately run properties in Central America and throughout the Southeast Asia region.
Led and facilitated adventure based experiential learning activities at the “Outdoor Centre” in Nadrin (Belgium).
Lectured at the International Hotel Management School of The Hague (The Netherlands).
