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Bruno Cointepas

Learning Facilities Design | Operations Management | Customer Experience

Professional Status
About Me
I aim to share my global management skills and customer focus to boost employees development and business performance.

With over 35 years of professional experience in various industries and geographies, I am a seasoned L&D Operations Management consultant. I help clients design, build, manage, and optimize their learning facilities, products, and services, enhancing their operational effectiveness and customer experience.

As an EHL - Lausanne Hospitality Business School - alumnus and a former HR and project leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of L&D operations.
I have successfully delivered large-scale corporate events, learning centers, and behavior change programs for Fortune 100 and multinational companies.
  • Hired by the Compass Group - Eurest Support Services (ESS) -, Shell services provider in Gabon, to carry out an assessment of their Hospitality and Facility Management training operations and services in the greater Gamba area.

    Assessed ESS's Hospitality & Facility Management services training strategy for Shell Gabon and formulated recommendations on how both companies could jointly further structure and roll-out Training initiatives at short, medium and longer term.