At the heart of my approach is a commitment to conceptualizing and delivering user-centric experiences that resonate across cultures and borders and consistently delivered products and services that elevate customer satisfaction and drive operational excellence.
Combining organizational effectiveness with a strategic mindset, I leverage both my global L&D Operations Management and Hospitality expertise to help clients conceptualize, design, build, renovate and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
Hired by the Compass Group - Eurest Support Services (ESS) -, Shell services provider in Gabon, to carry out an assessment of their Hospitality and Facility Management training operations and services in the greater Gamba area.
Assessed ESS's Hospitality & Facility Management services training strategy for Shell Gabon and formulated recommendations on how both companies could jointly further structure and roll-out Training initiatives at short, medium and longer term.
