With extensive global expertise in L&D Operations Management and a foundation built on Hospitality values, I deliver a unique, 360 degrees end user-centric approach to any project. My background and experience has equipped me with profound insights into cultural expectations and high service standards, which I leverage to help design seamless and impactful customer experiences. I aim to design, create and enhance meaningful, customer-focused solutions that cultivate lasting business return.
Hired by the Compass Group - Eurest Support Services (ESS) -, Shell services provider in Gabon, to carry out an assessment of their Hospitality and Facility Management training operations and services in the greater Gamba area.
Assessed ESS's Hospitality & Facility Management services training strategy for Shell Gabon and formulated recommendations on how both companies could jointly further structure and roll-out Training initiatives at short, medium and longer term.
