With extensive global expertise in Operations Management, L&D and a foundation built on Hospitality values, I am able to deliver a unique, 360 degrees end user-centric approach to any project.
My background and experience has equipped me with profound insights into cultural expectations and high service standards, which help design seamless and impactful customer experiences.
Carefully designed, created and enhanced meaningful customer-focused solutions always cultivate lasting business return.
Member of the hotel's Executive Committee , in charge of managing the whole Human Resources function.
Led > 450 employees and fully accountable for the HR (Personnel & Training) department's activities such as “Saudisation” programme, catering, staff housing, transport and employees welfare.
The HR department received the “Hyatt E.A.M.E. Hotels - Best HR Operation" award in 1990.
Supported and motivated employees throughout the distressing period of the 1990-1991 first Gulf-War when the US Army Command used our hotel as their military operations base and communications center.
