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Bruno Cointepas

Learning Facilities Design | Operations Management | Customer Experience

Professional Status
About Me
I aim to share my global management skills and customer focus to boost employees development and business performance.

With over 35 years of professional experience in various industries and geographies, I am a seasoned L&D Operations Management consultant. I help clients design, build, manage, and optimize their learning facilities, products, and services, enhancing their operational effectiveness and customer experience.

As an EHL - Lausanne Hospitality Business School - alumnus and a former HR and project leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of L&D operations.
I have successfully delivered large-scale corporate events, learning centers, and behavior change programs for Fortune 100 and multinational companies.
  • Member of the hotel's Executive Committee , in charge of managing the whole Human Resources function.

    Led > 450 employees and fully accountable for the HR (Personnel & Training) department's activities such as “Saudisation” programme, catering, staff housing, transport and employees welfare.

    The HR department received the “Hyatt E.A.M.E. Hotels - Best HR Operation" award in 1990.

    Supported and motivated employees throughout the distressing period of the 1990-1991 first Gulf-War when the US Army Command used our hotel as their military operations base and communications center.