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Bruno Cointepas

Hospitality | L&D Operations Management | User Experience

61 years old
Professional Status
About Me
With over 35 years of professional experience in various industries and geographies, I am a global Operations Management professional with a passion for user experience and customer satisfaction. I have successfully delivered large-scale projects for Fortune 100 and multinational companies, enhancing both their operational effectiveness and user experience.

I leverage my global Operations Management expertise to help companies conceptualize, design, build, and operate fit-for-purpose and sustainable facilities offering matching products and services.
As a EHL - Lausanne Hospitality Business School alumnus and a former HR and projects leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of Operations Management.
I am a lifelong learner and a proud holder of several executive education credentials from prestigious institutions.
  • Member of the hotel's Executive Committee , in charge of managing the whole Human Resources function.

    Led > 450 employees and fully accountable for the HR (Personnel & Training) department's activities such as “Saudisation” programme, catering, staff housing, transport and employees welfare.

    The HR department received the “Hyatt E.A.M.E. Hotels - Best HR Operation" award in 1990.

    Supported and motivated employees throughout the distressing period of the 1990-1991 first Gulf-War when the US Army Command used our hotel as their military operations base and communications center.