I personally believe that good customer experience leaves people feeling heard and appreciated. It minimizes friction, maximizes efficiency, maintains a human element and it has a tangible impact that can be financially measured.
This is why I leverage both my global Operations Management and Hospitality expertise to help clients conceptualize, design, build, and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
Member of the hotel's Executive Committee , in charge of managing the whole Human Resources function.
Led > 450 employees and fully accountable for the HR (Personnel & Training) department's activities such as “Saudisation” programme, catering, staff housing, transport and employees welfare.
The HR department received the “Hyatt E.A.M.E. Hotels - Best HR Operation" award in 1990.
Supported and motivated employees throughout the distressing period of the 1990-1991 first Gulf-War when the US Army Command used our hotel as their military operations base and communications center.
