I am passionate about customer experience! I aim to design, create and enhance meaningful, customer-focused solutions that cultivate lasting business return.
With extensive expertise in global operations management and a foundation built on hospitality values, I deliver a unique, 360 degrees end user-centric approach to every project.
My diverse background has equipped me with profound insights into cultural expectations and high service standards, which I leverage to help design seamless and impactful customer experiences.
A seasoned professional, HR generalist with global experience in adults/professionals’ education, Corporate L&D - Learning & Development and management consulting functions in hospitality, oil & gas/energy and engineering industries
Recognised as an authentic and loyal team player, focused on delivering value to customers • Respected for planning and organising skills, attention to detail and cost efficiency • Noted for listening skills, sensitivity to others and respect for how they feel
Renowned for a calm disposition, lending stability and a keen sense of humour
Experienced in working with diverse teams and cultural environments. Working experience in Europe, Eastern Europe, Africa, the Middle-East, Southeast Asia, the US, central and south America
Proficient in Human Resources Management: a well rounded professional combining both professionals and operational education/development backgrounds
Extensive line management and coaching experience
Effective in building and maintaining relationships through an open and inclusive management style
Experienced in project, educational facilities design, start-up and operations management
Skilled at designing, planning and delivering large business and corporate events
Experienced with the delivery of Transformational, Leadership Education and Change Management principles and programmes