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Bruno Cointepas

Learning Facilities Design | Operations Management | Customer Experience

Professional Status
About Me
I aim to share my global management skills and customer focus to boost employees development and business performance.

With over 35 years of professional experience in various industries and geographies, I am a seasoned L&D Operations Management consultant. I help clients design, build, manage, and optimize their learning facilities, products, and services, enhancing their operational effectiveness and customer experience.

As an EHL - Lausanne Hospitality Business School - alumnus and a former HR and project leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of L&D operations.
I have successfully delivered large-scale corporate events, learning centers, and behavior change programs for Fortune 100 and multinational companies.
  • A seasoned professional, HR generalist with global experience in adults/professionals’ education, Corporate L&D - Learning & Development and management consulting functions in hospitality, oil & gas/energy and engineering industries
  • Recognised as an authentic and loyal team player, focused on delivering value to customers • Respected for planning and organising skills, attention to detail and cost efficiency • Noted for listening skills, sensitivity to others and respect for how they feel
  • Renowned for a calm disposition, lending stability and a keen sense of humour
  • Experienced in working with diverse teams and cultural environments. Working experience in Europe, Eastern Europe, Africa, the Middle-East, Southeast Asia, the US, central and south America
  • Proficient in Human Resources Management: a well rounded professional combining both professionals and operational education/development backgrounds
  • Extensive line management and coaching experience
  • Effective in building and maintaining relationships through an open and inclusive management style
  • Experienced in project, educational facilities design, start-up and operations management
  • Skilled at designing, planning and delivering large business and corporate events
  • Experienced with the delivery of Transformational, Leadership Education and Change Management principles and programmes
  • L&D / Operations Management
  • L&D / Learning Facilities Design & Start-up
  • Conceptual Design
  • Customer Experience
  • Business & Corporate Events Design & Delivery
  • Coaching & Mentoring
  • Experiential Learning Facilitation
  • English
  • French
  • Spanish
  • Dutch