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Bruno Cointepas

CX - Operations Management Professional

Bruno Cointepas
59 years old
Professional Status
About Me
Born in Paris, France, I built my reputation for strong customer focus, reliability, and flawless delivery during the course of my 35+ years professional career.

My expertise covers the fields of employee development, organizational change, operations and management consulting in the hospitality, oil & gas/energy, and engineering industries, across the globe.

An alumnus of the world's best Hospitality Business School, EHL in Switzerland, I held various Human Resources, large project management, operational, reorganization and Leadership roles for Fortune 100 and large multinational companies.

Over a decade of working for Royal Dutch Shell, I became a recognized subject matter expert in the field of Learning & Development -L&D- operations, learning facilities and services design as well as the design and delivery of large corporate events.
My expertise lies as much with the “how” as the “what” in these areas.
Jeroen van der Veer, former CEO of Royal Dutch Shell describes me as “an on the ball organizer and multi-tasker who combines Dutch efficiency and Latin charm”.

As an independent consultant, I take on projects where I leverage my international management expertise to increase operations' effectiveness and thus boost business performance while enhancing customers' experience.
  • A seasoned professional, HR generalist with global experience in adults/professionals’ education, Corporate L&D - Learning & Development and management consulting functions in hospitality, oil & gas/energy and engineering industries
  • Recognised as an authentic and loyal team player, focused on delivering value to customers • Respected for planning and organising skills, attention to detail and cost efficiency • Noted for listening skills, sensitivity to others and respect for how they feel
  • Renowned for a calm disposition, lending stability and a keen sense of humour
  • Experienced in working with diverse teams and cultural environments. Working experience in Europe, Eastern Europe, Africa, the Middle-East, Southeast Asia, the US, central and south America
  • Proficient in Human Resources Management: a well rounded professional combining both professionals and operational education/development backgrounds
  • Extensive line management and coaching experience
  • Effective in building and maintaining relationships through an open and inclusive management style
  • Experienced in project, educational facilities design, start-up and operations management
  • Skilled at designing, planning and delivering large business and corporate events
  • Experienced with the delivery of Transformational, Leadership Education and Change Management principles and programmes
  • Strategy Development
  • Conceptual Design
  • Learning Facilities Design & Start-up
  • Learning Operations Management
  • Business & Corporate Events Design & Delivery
  • Coaching & Mentoring
  • Experiential Learning Facilitation
  • English
  • French
  • Spanish
  • Dutch