I personally believe that good customer experience leaves people feeling heard and appreciated. It minimizes friction, maximizes efficiency, maintains a human element and it has a tangible impact that can be financially measured.
This is why I leverage both my global Operations Management and Hospitality expertise to help clients conceptualize, design, build, and/or operate fit-for-purpose and sustainable facilities offering matching products and services.
A seasoned professional, HR generalist with global experience in adults/professionals’ education, Corporate L&D - Learning & Development and management consulting functions in hospitality, oil & gas/energy and engineering industries
Recognised as an authentic and loyal team player, focused on delivering value to customers • Respected for planning and organising skills, attention to detail and cost efficiency • Noted for listening skills, sensitivity to others and respect for how they feel
Renowned for a calm disposition, lending stability and a keen sense of humour
Experienced in working with diverse teams and cultural environments. Working experience in Europe, Eastern Europe, Africa, the Middle-East, Southeast Asia, the US, central and south America
Proficient in Human Resources Management: a well rounded professional combining both professionals and operational education/development backgrounds
Extensive line management and coaching experience
Effective in building and maintaining relationships through an open and inclusive management style
Experienced in project, educational facilities design, start-up and operations management
Skilled at designing, planning and delivering large business and corporate events
Experienced with the delivery of Transformational, Leadership Education and Change Management principles and programmes