With over 35 years of professional experience in various industries and geographies, I am a global Operations Management professional with a passion for user experience and customer satisfaction. I have successfully delivered large-scale projects for Fortune 100 and multinational companies, enhancing both their operational effectiveness and user experience.
I leverage my global Operations Management expertise to help companies conceptualize, design, build, and operate fit-for-purpose and sustainable facilities offering matching products and services. As a EHL - Lausanne Hospitality Business School alumnus and a former HR and projects leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of Operations Management. I am a lifelong learner and a proud holder of several executive education credentials from prestigious institutions.
Selected, recruited and trained employees for new and existing hotels in Southeast Asia emerging markets (Malaysia, Indonesia, Vietnam, Philippines)
Appointed Hospitality Trainer for Hong Kong based Century International Hotels (Brian Deeson's) in the South East Asia region.
Designed and delivered development programmes for hotel chains and independent privately run properties in Central America and throughout the Southeast Asia region.
Led and facilitated adventure based experiential learning activities at the “Outdoor Centre” in Nadrin (Belgium).
Lectured at the International Hotel Management School of The Hague (The Netherlands).
