With over 35 years of professional experience in various industries and geographies, I am a global Operations Management professional with a passion for user experience and customer satisfaction. I have successfully delivered large-scale projects for Fortune 100 and multinational companies, enhancing both their operational effectiveness and user experience.
I leverage my global Operations Management expertise to help companies conceptualize, design, build, and operate fit-for-purpose and sustainable facilities offering matching products and services. As a EHL - Lausanne Hospitality Business School alumnus and a former HR and projects leader at Royal Dutch Shell, I have developed a deep expertise and a strong reputation in the field of Operations Management. I am a lifelong learner and a proud holder of several executive education credentials from prestigious institutions.
A seasoned professional, HR generalist with global experience in adults/professionals’ education, Corporate L&D - Learning & Development and management consulting functions in hospitality, oil & gas/energy and engineering industries
Recognised as an authentic and loyal team player, focused on delivering value to customers • Respected for planning and organising skills, attention to detail and cost efficiency • Noted for listening skills, sensitivity to others and respect for how they feel
Renowned for a calm disposition, lending stability and a keen sense of humour
Experienced in working with diverse teams and cultural environments. Working experience in Europe, Eastern Europe, Africa, the Middle-East, Southeast Asia, the US, central and south America
Proficient in Human Resources Management: a well rounded professional combining both professionals and operational education/development backgrounds
Extensive line management and coaching experience
Effective in building and maintaining relationships through an open and inclusive management style
Experienced in project, educational facilities design, start-up and operations management
Skilled at designing, planning and delivering large business and corporate events
Experienced with the delivery of Transformational, Leadership Education and Change Management principles and programmes